Corporate Real Estate and Facilities Management

Course Objectives

·  This course covers the key topics necessary to give you a good understanding of a range of advanced topics important in corporate real estate and facility management.

· This course offers you a real opportunity for career change or progression in your current role and is applicable to both commercial and public sectors.

·   Consider aims of the corporate real estate and facilities manager in managing property of an organisation

·       Evaluate issues in acquiring and disposing operational property

·  Use whole life economics as basis for informed decision-making in property lifecycle

· Understand vital role management of facilities has for improved sustainability performance

·       Recognise impact of workplace on organisational productivity

·     Evaluate effectiveness of alternative workplace strategies in meeting the requirements

Who Should Attend? 

·       Management sector

·       Property managers

·       Asset managers

·       Facilities managers

·       Project managers

·    Participants working in the corporate and commercial real estate and facilities

·  Those seeking to improve the efficiency, effectiveness and value for money of the property or facilities services that they manage on behalf of the organisation

Course Content

·       Strategic concepts of Corporate Real Estate and Facility Management

·  Introduction to Corporate Real Estate and the role of the Facilities Manager

·       Current Corporate Real Estate and Facility Management issues

·       Acquisition and disposal of corporate real estate

·       Operational issues of holding property

·       Property lifecycle economics

·       The workplace versus organisational productivity

·       The changing world of work

·       Introduction to facilities support services

·       Resource decision-making

·       Auditing occupant services

·       Management processes and procedures, and IT systems.

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An Introduction to Real Estate sector strategy

Course Objectives

·       Understand the real estate sector, its characteristics and its importance to the general economy.

·       This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals.

·       By the end of the course participants will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the structure, general terminology and overall needs of Real Estate.

Who Should Attend? 

·       Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies

·       Customer Service Employees who interacts with Real Estate Firms

·       Junior employees in the HR department of Real Estate Firms

·       Professionals in other sector interested in changing their career path to the Real Estate sector

·       Recent non-cognate Graduates interested in entering the field of Real Estate

Course Content

·       Real Estate or Property?

·       What is Real Estate

ü Physical characteristics

ü Investment characteristics

·       Why buy Real Estate?

·       How big is the Real Estate market?

ü Total size and size of various sub sectors

·       Key Real Estate Market Locations, Sale Prices and Rents

·       The Property Market system

ü The Occupier market

ü The Investment market

ü The Property Development market

ü The Land market

ü How the four markets interact and make money

·       How to calculate Sale Price and Real Estate Returns

·       How to read a Real Estate market report

·       How many famous properties do you know?

ü How much did they cost to build?

ü Who occupies these buildings?

ü Are they good value for money?

·       Who works in Real Estate and what do they do?

·       Typical Real Estate CVs

ü Education and Experience

ü Professional bodies and accreditations

ü Typical career paths

·       Real Estate Professionals and the Real Estate Lifecycle

ü The Investment lifecycle

ü The Development lifecycle

·       Real Estate Companies

ü Types of property company

ü Organisational structure

ü Typical wages and employment benefits

ü Accessibility, CSR and Diversity

ü Related industries

·       Real Estate Networks

·       The future of Real Estate

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DISCOVERY TOOLS خبراء التدريب فى تركيا 

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Protocol and Travel Management

Course Objectives

·  This course is designed to help delegates learn how to develop and strengthen current management processes, especially protocols used within travel functions, and highlights the most efficient methods and up-to-date techniques.

·  The training will help participants return to work and ensure the delivery of a high quality service to all users in the most cost-effective way.

·   The course provides participants with the skills to build strong and durable relationships with suppliers, agents and contacts as well as developing essential skills using relevant, inter-active, practical tools and techniques.

·       Additionally on completion of the course delegates will understand the process, procedures and requirements for all types of documents and be able to organise events that run smoothly.

Who Should Attend? 

·       Protocol Managers and Travel Managers, who are experienced but who would like a refresher

·     Protocol Officers and Travel Officers, who would like to develop their expertise and skills

·    Protocol Executives and Travel Executives who would like to develop their expertise and skills

·  Events, exhibitions and meetings organisers to help to incorporate Protocol and Travel needs in their planning

·     Public Relations and Communications Managers to promote knowledge and understanding of how Protocol and Travel Management contributes to successful Public Relations

·  Public Relations Officers and Public Relations Executives to develop knowledge and understanding of the skills and what is required in the Protocol and Travel Management function

·       Communications Officers and Communications Executives

Course Content

Managing the Protocol and Travel Function

·       Role and responsibilities of the function

·       Creating streamlined policies, systems, structure and procedures

·    Keeping up-to-date with changes in rules and regulations nationally and internationally

·       Record-keeping, monitoring, updating and maintaining

·       Applying all policies, processes and procedures fairly to all

The Right Documents, At the Right Time, In the Right Place

·   Organising passports, processing visas and overcoming the complexities and problems

·       Compliance with entry requirements and immigration rules

·       Ensuring the health, safety and security of staff and visitors

·       Booking tickets; timetables; time differences; holidays; cancellations

·       Airport procedures, requirements and duties

Accommodation and International Travel Requirements

·       Factors to choose and book the most appropriate hotel and rooms

·  Customer and protocol requirements; preferred hotels list; change in plans; families

·       Car transport; tolls; parking; rental; security; motorcades

·  Meeting the demands of business travel: payment methods and exchange rates

·       Methods to research all possible options and priorities the best

Exhibitions, Conferences, Visits and Events – Nationally And Internationally

·       Planning and organising events, conferences and visits

·       Organising, exhibiting at or attending exhibitions

·       Trade visits and the protocol for them

· Greeting foreign dignitaries, flying flags correctly and meeting expectations

·       Order of precedence for official ceremonies

Budgeting and Cost Control

·       Budgeting accurately and meaningfully

·       Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts

·       Cost control for ensuring that expenses are legitimate

·       Cancellations, claims, reimbursements, hospitality

·       Insurance which is robust, appropriate and up – to - date

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Managing a Corporate Travel Program

Course Objectives

·       In this course, participants will learn how to organize the business and leisure travels from A to Z.

·       The course will also teach them some negotiation skills they will need in every step.

· Gaining a deeper understanding of the business travel program management

·       Negotiating to get the least costs and best services

·       Performing all procedures related to document refunding and voiding

·       Motivating employees

Who Should Attend? 

·       Corporate travel buyers and procurement

·       Travel managers

·       Key account managers

·       Corporate sales managers

·       Travel business owners

Course Content

Day 1

·       Common terms

·       Abbreviations

·       Reporting calendar

·       Essential documents

·       Leisure travelers

·       Corporate business travel

Day 2

·       Expense management

·       Billing reports

·       Agent remittance

·       Card payment policies

·       Fraud prevention 

Day 3

·       Data management

·       Communications with travel agents

·       Refund notices and refund applications

·       Ticketing Authority

·       Hotel bookings

Day 4

·       Meetings

·       Events

·       Groups travel

·       Security

Day 5

·       Basic techniques for negotiation

·       Recognizing potential problems

·       Dealing with issues as they arise

·       Negotiation structures for internal dispute resolution

·       Setting and managing expectations

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DISCOVERY TOOLS خبراء التدريب فى تركيا 

 Conference Organization -  Consulting Agency - Training Center 

دورات تدريبية في تركيا -  تنظيم مؤتمرات -  خدمات استشارية - مركز تدريب فى تركيا

discoverytools.tr@gmail.com