Course Objectives
· This
course is designed to help delegates learn how to develop and strengthen
current management processes, especially protocols used within travel
functions, and highlights the most efficient methods and up-to-date techniques.
· The
training will help participants return to work and ensure the delivery of a
high quality service to all users in the most cost-effective way.
· The
course provides participants with the skills to build strong and durable
relationships with suppliers, agents and contacts as well as developing
essential skills using relevant, inter-active, practical tools and techniques.
· Additionally
on completion of the course delegates will understand the process, procedures
and requirements for all types of documents and be able to organise events that
run smoothly.
Who Should Attend?
· Protocol
Managers and Travel Managers, who are experienced but who would like a
refresher
· Protocol
Officers and Travel Officers, who would like to develop their expertise and
skills
· Protocol
Executives and Travel Executives who would like to develop their expertise and
skills
· Events,
exhibitions and meetings organisers to help to incorporate Protocol and Travel
needs in their planning
· Public
Relations and Communications Managers to promote knowledge and understanding of
how Protocol and Travel Management contributes to successful Public Relations
· Public
Relations Officers and Public Relations Executives to develop knowledge and
understanding of the skills and what is required in the Protocol and Travel
Management function
· Communications
Officers and Communications Executives
Course Content
Managing the Protocol and Travel Function
· Role
and responsibilities of the function
· Creating
streamlined policies, systems, structure and procedures
· Keeping
up-to-date with changes in rules and regulations nationally and internationally
· Record-keeping,
monitoring, updating and maintaining
· Applying
all policies, processes and procedures fairly to all
The Right Documents, At the Right Time, In the
Right Place
· Organising
passports, processing visas and overcoming the complexities and problems
· Compliance
with entry requirements and immigration rules
· Ensuring
the health, safety and security of staff and visitors
· Booking
tickets; timetables; time differences; holidays; cancellations
· Airport
procedures, requirements and duties
Accommodation and International Travel
Requirements
· Factors
to choose and book the most appropriate hotel and rooms
· Customer
and protocol requirements; preferred hotels list; change in plans; families
· Car
transport; tolls; parking; rental; security; motorcades
· Meeting
the demands of business travel: payment methods and exchange rates
· Methods
to research all possible options and priorities the best
Exhibitions, Conferences, Visits and Events –
Nationally And Internationally
· Planning
and organising events, conferences and visits
· Organising,
exhibiting at or attending exhibitions
· Trade
visits and the protocol for them
· Greeting
foreign dignitaries, flying flags correctly and meeting expectations
· Order
of precedence for official ceremonies
Budgeting and Cost Control
· Budgeting
accurately and meaningfully
· Monitoring
authorisation, approvals, expenditure, allowances, expenses and receipts
· Cost
control for ensuring that expenses are legitimate
· Cancellations,
claims, reimbursements, hospitality
· Insurance
which is robust, appropriate and up – to - date
DISCOVERY TOOLS خبراء التدريب فى تركيا
Conference Organization - Consulting Agency - Training Center
دورات تدريبية في تركيا - تنظيم مؤتمرات - خدمات استشارية - مركز تدريب فى تركيا
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