Course Objectives
· Demonstrate
authentic leadership skills, and drive transformation in the workplace
· Become
role models for other potential leaders and help to create a culture that
embraces and leverages diversity
· Step
into leadership roles with a limitless, solution-driven mindset and develop the
communication and management skills required to lead a team
· Develop
self-awareness and confidence so that participants understand what they are
broadcasting and how this can impact the team they are working in
· Produce
an individual action plan to ensure learning is embedded in the workplace and
that participants have the ability to empower and coach those around them
· Take
on independent or leadership roles, work in teams when needed, and interact
confidently with peers, direct managers and executives
· Utilize
excellent communication skills to be even more impactful in the workplace
· Structure
their workload for optimal performance and results, using effective time
management strategies
· Build
effective relationships with direct managers by adapting to different working
styles
· Manage
conflict as well as understand and influence colleagues using Emotional
Intelligence (EI)
Who Should Attend?
· Female
professional in an administrative or supporting role. This includes, but is not
limited to: administrative assistants/ office managers/ executive Pas/
executive secretaries/ personal assistants/ executive assistants/ confidential
secretaries/ senior and junior secretaries and other administration-related
office professionals.
· Business
Women professionals who preparing for responsibility as CEO or senior
management.
· Entrepreneurs and business owners
Course Content
Building on existing skills
· The
role of a woman professional in the 21st century
· Developing
personal leadership
· Developing
your organization's vision, mission, goals and plan
· Leadership
Assessment: Problem analysis and Decision Making for Leaders decision
· Communication
skills and techniques
· Confidence
as a tool
· Assertiveness
in the workplace
· Time
management under pressure
· Organizational
skills
Managing the workload
· Task
planning
· Prioritizing
the workload
· Understanding
the business – the big picture
· Taking
control of the workload
· Change
management in the work environment
· Effective
goal setting
Communicating effectively
· Communicating
to continuous improvement
· Active
listening
· Effective
business letter writing
· E-mail
writing
· Report
writing
Powerful presentation skills
· Creating
presentations
· Winning
the room
· Presentation
styles
Managing relationships
· Image
and perception management
· Effective
working relationships
· Working
styles
ü Identifying
styles
ü Adapting
to work styles
· Having
valuable meetings
· Being
a team player
· How
and when to delegate
Emotional intelligence
· Understanding
and influencing behaviors
· Expressing
needs and opinions with clarity
· Giving
and receiving feedback
· Resolving
conflict
· Utilizing
empathy to achieve a common goal
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