Crisis Management in Difficult Situations

Course Objectives

·       This course is prepared to support site leaders in their responsibilities in relation to the management of crises in terms of prevention, preparation, response and recovery.

·       Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management

·       Learning how to identify incidents and crises

·       Learning how to avoid mis-management and prevent the situation from exacerbating

· Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively

Who Should Attend? 

·       Executives

·       Managers

·       Supervisors

·       Anyone who is or will be responsible for managing teams 

Course Content

Day 1

·       What is crisis?

·       Identifying potential crises

·       Assessing the different crisis stages

·       The danger of reputation loss

Day 2

·       A definition of leadership

·       What is crisis leadership?

·       Leadership’s role in a crisis

·       Maintaining control

Day 3

·       Preparing for crisis

·       Communication as crisis preparation

·       Caring and connecting as preparation for crisis

·       Managing internal and external communication during the crisis

Day 4

·       Planning with vision and values

·       Looking for signs of potential errors

·       Achieving effective error management

·       Creativity during hard times 

·       Problem solving techniques 

Day 5

·       Leadership after the crisis

·       Rebuild and reassure

·       Review and revise

·       Restore and reinvigorate

Day 6

·       Dealing with the Media

·       Caring and connecting as preparation for crisis

·       Standardizing communication

·       Managing internal and external communication during the crisis

·       Identifying priorities

Day 7

·       Forming your team

·       Establishing a core team

·       Establishing a support team

·       Crisis psychology

Day 8

·       Driving decision processes in high-workload situations

·       Achieving effective error management

·       Using a disciplined problem solving method

·       Prepare and expenditure for recovery

Day 9

·       Your crisis checklist

·       Identify where you need help

·       Checking if the right resources in place

·       Setting boundaries

Day 10

·       Checking your procedures

·       Contents of your crisis management manual

·       Creating your own personal action plan for future development