Course Objectives
- Take on independent or leadership roles, work in teams when needed, and interact confidently with peers, direct managers and executives
- Utilize excellent communication skills to be even more impact in the workplace
- Structure their workload for optimal performance and results, using effective time management strategies
- Build effective relationships with direct managers by adapting to different working styles
- Manage conflict as well as understand and influence colleagues using Emotional Intelligence
Who Should Attend?
Professional female in an administrative or supporting role / administrative assistants / office managers / executive secretaries / personal assistants / executive assistants / confidential secretaries / senior and junior secretaries / other administration related office professionals.
Course Content
Building on existing skills
- The role of an office professional in the 21st century
- Communication skills and techniques
- Confidence as a tool
- Assertiveness in the workplace
- Time management under pressure
- Organizational skills
Managing the workload
- Task planning
- Prioritizing the workload
- Taking control of the workload
- Change management in the work environment
- Effective goal setting
Communicating effectively
- Active listening
- Effective business letter writing
- E-mail writing
- Minutes writing
- Note writing
- Report writing
Powerful presentation skills
- Creating presentations
- Presentation styles
Managing relationships
- Image and perception management
- Effective working relationships
- Working styles
- Identifying styles
- Adapting to work styles
- Having valuable meetings
- How and when to delegate
Emotional intelligence
- Understanding and influencing behaviors
- Expressing needs and opinions with clarity
- Giving and receiving feedback
- Resolving conflict
- Utilizing empathy to achieve a common goal
Training Methodology
This training program uses self-assessment questionnaires,
models, practical exercises, case studies, workshops, presentations and group
discussion and brainstorming to develop creative thinking and innovative
decision making skills. The use of participants’ own real work situations adds
reality and enhances transference of learning beside that,
- This program provides consultants and experts (lecturers) accredited by international academies and institutions
- Each participant is provided with an internationally accredited methodological course.
- A package of exercises (theoretical and practical) that will consolidate the ideas and objectives of the program.
- Assess participants' information and experience
- Administrative team organizes the course, and meets the requirements in a streamlined manner
DISCOVERY TOOLS خبراء التدريب فى تركيا
Conference Organization - Consulting Agency - Training Center
دورات تدريبية في تركيا - تنظيم مؤتمرات - خدمات استشارية - مركز تدريب فى تركيا
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